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Contact Us

Get in Touch

What We Can Help With

🛠️ Technical Support

• Issues with document generation
• Download problems
• Website technical difficulties
• Account access issues

📄 Document Support

• Questions about document content
• Guidance on document implementation
• Corrections for system-generated errors
• Custom requirements discussion

💳 Payment & Billing

• Payment processing issues
• Refund requests (see our Refund Policy)
• VAT and billing questions
• Invoice requests

📋 Business Inquiries

• Bulk document generation
• Partnership opportunities
• Custom legal document needs
• Integration requests

Before You Contact Us

To help us assist you quickly, please include:

• Your email address used for the purchase
• Order confirmation or transaction details
• Specific error messages if encountering technical issues
• Browser and device information for technical problems
• Clear description of the issue or question

Alternative Support Channels

🔒 Privacy & Data Protection

For data protection inquiries or to exercise your rights under UK GDPR, email us at [email protected] with "Data Protection Request" in the subject line.

💳 Payment Issues

Payment processing is handled by Creem.io (our Merchant of Record). For payment disputes or technical payment issues, you may also contact Creem.io directly through their support channels.

🏛️ Regulatory Complaints

If you're not satisfied with our response to a data protection inquiry, you can contact the Information Commissioner's Office (ICO) at ico.org.uk.

Business Hours

While our service is available 24/7, customer support is provided during UK business hours:

• Monday - Friday: 9:00 AM - 6:00 PM (GMT/BST)
• Weekend: Limited support for urgent issues
• UK Bank Holidays: Limited support

Service Level Commitment

We're committed to providing excellent customer service:

• Email Response: Within 48 hours (business days)
• Urgent Technical Issues: Within 24 hours
• Payment Problems: Within 24 hours
• Document Corrections: Within 72 hours